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Support

Need help?

Email us with your shop domain and a short description of the problem. We answer every request by email.

Email support@fexaai.com

Frequently asked questions

Is anything changed on my store without my approval?

No. Scans are read-only. A draft is only written to Shopify when you click Apply (or confirm a batch apply).

Can I undo a change?

Yes. Every applied change keeps a copy of the previous content. Restore it from History & Rollback, item by item or for a whole batch. If the content was edited again after our change, the restore is refused so your newer work is never overwritten.

Does the app edit my theme files?

No. The FAQ is shown by an app block you add from Shopify's theme editor (product template). It displays the FAQ and its structured data together, and disappears cleanly if you remove the block or uninstall the app.

How do credits work?

One credit generates one draft for a product, collection or page (or one translated SEO title and description). Scans, reviews, applying and restoring are free, and a failed generation is never charged. See pricing.

Will this improve my Google ranking?

It fixes common on-page issues (missing or weak titles, meta descriptions, ALT text, thin descriptions) using your own product data. Search engines decide what they rank and display, so no tool can guarantee a ranking or a rich result.

How do I uninstall?

From your Shopify admin: Settings > Apps and sales channels. Any subscription stops, and your store's data is deleted about 48 hours later (see the Privacy Policy).