Terms of Service

Fexa AI scans a Shopify store's products, collections and pages for SEO issues, generates draft titles, meta descriptions, product descriptions, image ALT text and FAQs from the store's own data, and writes the drafts the merchant chooses to apply back to the store, with a history that allows them to be restored.

The service is intended for professionals acting for their business. It is not offered to consumers.

• You keep full ownership of your catalogue and of the content generated for your store.
• Drafts are produced by an AI model. The app removes or flags claims your data doesn't support, but it cannot guarantee that every draft is accurate, complete or compliant with the rules that apply to your products. You are responsible for reviewing a draft before applying it.
• Applied changes are recorded and can be restored from History. A restore is refused, rather than overwriting your work, when the content was edited again after the change.
• You must not use the service to publish unlawful, misleading or infringing content.

• Current prices are listed on the pricing page. All charges are billed by Shopify, through the Shopify Billing API, and appear on your Shopify invoice.
• One credit = one AI generation for one product, collection or page (or one translated SEO title and description). Each generation consumes 1 credit. Scans, reviews, applying and restoring changes are free.
• A generation that fails is not charged: the reserved credit is returned automatically.
• Free credits are granted once per store at installation.
• Subscription credits are renewed at the start of each billing period and do not roll over. Credit pack credits do not expire while the app is installed.
• Credits are deleted with the store's data after uninstallation (see the Privacy Policy).

You can cancel your subscription or uninstall the app at any time from your Shopify admin (Settings > Apps and sales channels). When a subscription is cancelled, its remaining subscription credits end immediately; credit pack credits are kept. Amounts already paid are not refunded, except where the law requires it or where a charge was made in error — write to support@fexaai.com and we will review it.

We do our best to keep the service available and secure but do not guarantee uninterrupted operation. We may change features or prices; price changes never apply to a period already paid and are announced in advance in the app or by email.

Search engines and AI assistants decide independently what they display. Fexa AI does not guarantee any ranking, traffic, rich result, citation or sales outcome.

To the extent permitted by law, GENISOFT's total liability under these terms is limited to the amounts you paid for the service in the twelve months before the event giving rise to the claim. We are not liable for indirect losses such as lost revenue or lost traffic. Nothing in these terms limits liability that cannot be limited by law.

We may suspend access in case of abuse, fraud or use that endangers the service or other merchants. You may stop using the service at any time by uninstalling the app.

Data processing is described in the Privacy Policy, which forms part of these terms.

These terms are governed by French law. Before any legal action, we will try to resolve disputes amicably — contact support@fexaai.com. Failing an amicable settlement, disputes between professionals fall under the jurisdiction of the courts of Grenoble, France.